Goods Faulty on Arrival
If your goods are faulty on arrival, we must be informed within 14 days of delivery. When the goods are returned to us and the fault has been verified, we will issue a full refund to you via your original payment method. Please e-mail here with details of the suspected fault and we will attempt to resolve the issues or give you instructions for returning the items. Please do not send items back to Hudson Marine without getting authorisation as they may be refused by our goods in department.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, this should be recorded on the delivery note or the delivery should be refused. Once the damaged goods are received back into our warehouse, we will issue a full refund to you via your original payment method. Please e-mail here with details.
Goods Faulty in Warranty Period
If your goods develop a fault after 14 days since delivery, then provided your product is within its warranty period (TWO years as standard), you are entitled to a warranty repair. Please e-mail here with details if you require a warranty repair Please note that carriage costs are the responsibility of the customer. On board warranty is available for some products provided they are installed and commissioned by an authorised dealer, please click here for details.
Please note that our used stock is sold with 3 months warranty only, and therefore any claims under the warranty after 3 months of receipt will be refused. Also, used stock is also excluded from the Distance Selling Directive.
If you have changed your mind
If you have changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be ‘as new’ when returned to us. Once you have informed us of your decision to return goods under DSD, you have 28 days to do so at your own expense. Once goods are received at Hudson Marine, provided we are satisfied the goods are ‘as new’, we will issue a full refund for the cost of the goods to your original payment method provided. Please note this policy does have some limitations and does not apply to business customers. It also does not apply to any special order products, software, electronic charts or spare parts. To request a return, please e-mail firstname.lastname@example.org