Everything below is the same information as our full Shipping Policy, set out plainly. If anything here is unclear, call us on 023 8045 5129, Monday to Friday, 9am to 4pm.
What delivery costs
| Destination | Cost |
|---|---|
| Anywhere in the UK, including the Scottish Highlands and Islands | £6.95 flat |
| Channel Islands (Jersey and Guernsey) and the Isle of Man | £14.95 |
| Collect from us at Mercury Yacht Harbour, Hamble | Free |
| International (EU and 60+ countries) | Shown at checkout for your destination |
One flat rate for the whole UK mainland and the Highlands and Islands. No surcharge for being a long way north.
How quickly it goes out
- Order before 1pm on a working day and we usually process it the same day.
- Most in-stock orders are dispatched within 1 to 2 working days.
- Once dispatched, typical UK delivery is 1 to 3 working days by our standard courier.
- We dispatch Monday to Friday, excluding UK public holidays.
Delivery estimates are given in good faith and are not guaranteed, and the delivery time above does not include the dispatch time.
Items we order in for you
We stock a great deal, but not all 10,000 products in our catalogue sit on our shelves. Some are ordered in from the manufacturer for you. Those typically take 5 to 10 working days before dispatch. If an item will take longer than that, we will tell you rather than leave you wondering.
Collecting in person
You are welcome to collect from us at Mercury Yacht Harbour, Satchell Lane, Hamble, Southampton SO31 4HQ, free of charge.
- Choose Collect in person at checkout.
- Wait for our email confirming the order is ready before travelling.
- Bring your order confirmation and photo ID.
Collection is available Monday to Friday, 9am to 4pm.
Large, heavy and high-value items
Radar scanners, autopilot drives, battery banks and similar can be bulky, heavy or high in value. These may carry a higher delivery charge, which is either shown at checkout or confirmed with you before we process the order. They may travel on a pallet or by dedicated courier rather than a standard parcel service, and can take a little longer. For high-value orders we may use a signed-for or insured service, and where something needs special handling we will call to arrange a convenient delivery.
Shipping outside the UK
We ship to the UK, the EU and more than 60 further countries. Your delivery charge is shown at checkout based on your destination, so you see it before you pay. If no rate appears for your country, contact us and we will quote. Delivery outside the UK typically takes 5 to 15 working days depending on destination and customs clearance.
Duties and taxes: we do not charge UK VAT on orders shipped outside the UK, but your order may attract import duty, local sales tax and customs or handling fees in the destination country. Those are payable by the recipient and are not included in the price or the shipping charge. Please check your country's rules before ordering. We cannot mark orders as gifts or under-declare their value.
Tracking
We email you tracking details when your order is dispatched.
If something arrives damaged, wrong or missing
Please check your order when it arrives. Contact us at info@hudsonmarine.co.uk with your order number as soon as you can, and within 24 hours of delivery for transit damage. Keep the packaging until it is resolved. Your legal rights are set out in our Returns and Refunds policy.
Getting hold of us
Email info@hudsonmarine.co.uk or call 023 8045 5129, Monday to Friday, 9am to 4pm.
